Gossip: Identifying and Stopping Gossip

This is the first in a series of posts about the kind of talk that's destructive in a working environment. Here we talk about gossip. First, the definition of gossip: Gossip is any talk about another person which does not make any difference. For example, talking...

Firing People: The Essential Tip

Do it now. Throughout my time coaching managers, one of the most common questions I get is “What should I do about so-and-so.” Managers ask me this question when they know exactly what to do, but want to find a better way to do it. So let me tell you the best way to...

The 1 and Only Reason Your Marketing Sucks

“Not only did I get the contract,” I said to my business partner, “but he decided to change his entire marketing strategy according to what I told him.” It was the day after a 2-hour “sales” meeting with a total stranger who is creating a mobile app. It was twice as...

Why You Should Hire Your Brother

I’ve been working with the Microsoft Accelerator companies regularly as a mentor, and a lot of these people are working with their brothers, cousins or spouses. I’ve never done that, but I do work with close friends whenever I am doing any kind of entrepreneurial...

Not Bad Enough

As I set out on a new direction in life. among the overwhelming support I’ve been getting, there’s a vein of admiration, usually accompanied by the phrase “I wish I had the guts/balls/courage/personality to…” After dozens of such conversations, I’ve identified the...

The #1 Way You Are Losing Customers

You are preventing customers from contacting you.  The reason this is the #1 way to lose a customer is because you are losing a customer at the moment when the customer finally decides to contact you after your marketing and sales funnel has successfully engaged them....

Just Keep Going

Just keep going is my new motto. Credit to Randi Pertiet, http://www.flickr.com/photos/34652102@N04/ It started innocently enough. I didn’t have time to go to the gym, so I went for a run. As I got to the place where I usually turn around, I realized, I wasn’t so...